At Webrecs we encourage comparisons with other providers and vendors of Document Management and ECM software, because we know that when you add it all up we are unbeatable.
So please do your research before subscribing to one of our plans , and make sure that you get answers to the following questions ...
| Webrecs | The hosted DM types | The in-house gang | The online file-sharing guys | |
Do I need to buy anything upfront ? |
No | Mostly no | Yes | No |
|---|---|---|---|---|
Is there a moneyback guarantee ? |
Yes - details | No | No | No |
Do you have an audit trail on all documents ? |
Yes | Sometimes | Mostly | No |
Is there a minimum contract period ? |
No | Mostly yes | You bought it, you're stuck with it... | Varies |
Do I need to pay for support ? |
No, it's included | Mostly yes | Yes | Not always |
Do I need to spend ages getting the system customised ? |
No, it's tailored for you | Mostly yes | Yes | No |
Are you hosted locally ? |
Yes | Mostly not | - | No |
Are all my documents searchable including scanned images ? |
Yes | Mostly not | Sometimes | No |
What happens to my documents if you go out of business or I want to move them inhouse ? |
With Webrecs Datassure Guarantee and Open Source you are fine | Well, you can try to extract them one by one... | At least they're in-house. Pity that no-one can help you with unsupported software | We recommend backing them up locally .... |
How many customers do you have running on the same application ? |
One . That's you | Plenty | You | Thousands |
What is your disaster-recovery scenario and expected downtime ? |
Check it out here | Disaster ? What disaster | That's your problem.... | You did make a local backup didn't you ? |
To what extent can I customise the system myself ? |
Fully | Hardly | Not much you're not qualified. Let our consultants give you a quote ... | No |
Why don't you publish pricing on your website ? |
We do. Transparently and fully. | Umm . Because we are expensive ... | Because we are VERY expensive ... and we tend to change it depending on how much we think you can pay . | We do mostly. But you will need the "enterprise" pricing to do anything useful. |
Can I integrate with my standard office applications (Windows / Linux / Mac) ? |
Yes. Securely. | Some windows. What is Linux and Mac ? | Mostly. You may need to pay extra for the privilege. | No because we can't make it secure. |
Can I use the system out the box or do I need to customise it for my use ? |
Tailored for your business type. | Sometimes | We can help you to customise it. Let our consultants give you a quote ... | Not really applicable. How much can you customise copying files ? |
How long will my system take to provision ? |
5 minutes | Days | Months | 5 minutes |
What is your backup strategy ? |
Check it out here | Mostly up to you | Up to you | Up to you |
How easy is it to upgrade if I want to add more users / documents / speed ? |
Very easy | Varies | Let's talk about a migration strategy . Let our consultants give you a quote ... | You can mostly upgrade to more space , not bandwidth or power |
How easy is it to bulk-add documents ? |
Easy. Scanpacks, QA and rehoming. | Never really thought of that ... | Do you have that autoimporter license ? | Not really applicable for this application |
How easy is it for customers / staff to securely share documents |
One click | Varies | Well unless they're in the building, impossible . | Varies |
How easy is it to add custom workflow ? |
Relatively easy | Workflow - we're just thinking about adding that ... | Let's talk about Workflow customisation. Let our consultants give you a quote ... | What's workflow ? |
Are there advanced search capabilities as well as well-defined folder structures ? |
Yes | Varies | Varies | Mostly not |
Can I run the system inhouse / behind my firewall ? |
Yes | No | Yes | No |
Can you outsource my scanning for me ? |
Yes - check out our ScanPacks | No | No | No |